Terry;
Each Harrah's property has someone in charge of Customer Satisfaction Assurance. If I were you I would copy your post and make it into an e-mail and visit the Harrah's website and send off an e-mail to that property.

In fact if you want to go right to the top e-mail Gary Loveman at talktogary@harrahs.com

As a Harrah's employee I am eager to find out if we make the situation right for you. Please let me know how this turns out.