Ron, I don’t know specifically what’s wrong, but I have some thoughts.

First, here is how to get credit for those duplicate shipping labels and how to REPRINT a label:

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=3&query=Printing%20and%20voiding%20shipping%20labels&intent=Credit%20for%20shipping%20labell&lucenceai=lucenceai#section3

A fix that you might try is to get an image of the shipping label on your computer, save the image as an image and then re-size it to your liking.