Typical cage answer... There usually is an answer for that. Depending on the casino, many front line cashiers do not know about special issue chips when they are first issued. Usually if you can find a supervisor or a manager they could probably give you a good answer, that is if they are informed.

New chips usually hit the cage first, but they are either in the Chip Bank (Main Bank, Vault) prior to going out on the tables, so there should be a record of the chips coming in. Most of the cashiers that work in the front line (serving guests) do not work in the chip bank or main bank. If the management shares all the information with the employees, that may be a different story. As a manager for two cages I can tell you that I have put out information to share with the entire team and there is always people that come back and say that they did not know about a new policy or promotion... From Supervisors to the Front Line cashiers it happens every time.

The properties that I work at marketing usually has a hand in ordering commemorative chips. I am usually notified about the chips. We usually get them in a few weeks ahead of the event. We attempt to distribute the chips evenly to all the tables. So I work with table games on a date and I have a list of all the tables they go out to. The list is in our chip banks, so when a table orders a fill we add one or two barrels (20 chips in a rack is a barrel) and we mark it off our list. Then we contact the Shift Manager about any tables that have not done a fill, he/she usually will make sure a fill is ordered so we can distribute the remaining chips. I also post a memo showing the new chip, so the entire team knows about the new chips and when they are going out on the gaming floor.

So what I am saying is that a manager or an informed supervisor should know, that is if they are willing to share the information with you.