Not sure if I remember exactly what happened years ago on a particular transaction, we used to sell and ship a couple hundred packages a week. We did have a policy of no insurance, not responsible. Not trying to open a wound, actually want to help close one. If you see a few of the NCV or roulettes that you want here Pam, email me and I will send them free as a Christmas gift. Be home monday night and will check email again then. Thanks, Dean