it always gets there but when i dont it seems like they dont know what happens to it.all the money they charge and the money they make souldnt happen at all.guess there is greed peeps out there glad im not that way i make enough money that i dont have to think that way just sad to see it happen not just at USPS but everywhere.and with the u.s.a. in debt not surprized it dont happen more.i sent a chipper a chip and it came back to me in a baggie broke.its either broke or missing all i have to say is sad really sad.