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The Chip Board Archive 17

NCR *vgb* Customer Service Story *vgb*

As you read the responses from these IDIOTS, you need to remember that i asked two question. I need Round labels 3/4 of an inch to 1-1/2 inches. Rect. Labels 1/2 inch x 1-3/8 or 1-7/16 with square or rounded corners. I thought about keeping it going for a few more days by sending them some bogus printer info.

DUH!!!!!!!!!!!!!!!!!!! Your previous response says you do not have the size labels I need. here is what i asked ".size CANNOT exceed 1/2 inch x 1-7/16 inch. 1/2 inch x 1-3/8
inch would be perfect. " . Your company responded " The nearest size that we have is 1/2" x 1 3/4"
which has rounded corners. Please provide us the model of your printer
so we can provide you the correct product number and for us to be able
to send you a sample."

Correct product???? Do you have the size I need? 1/2 inch by 1-3/8 to 1-7/16? You say no, but then you say you will send the correct sample. I'm 100% lost, but with the rsponses I've gotten, I need to wonder how many there really read what they get and not just guess.

David

Consumer Support 10 wrote:
.
Dear David Kolenda,

Thank you for contacting Avery.

I apologize for the confusion but we have to have your printer model for us to be able to recommend on what label you need to purchase. Avery has labels that are only made for laser and there are labels that were designed for inkjet printers only. Please provide us with that information in order for us to assist you better.

For further product information assistance, you may visit our website www.avery.com or contact Consumer Service Center at 1(800) 462-8379, Monday-Friday, 5am-5pm Pacific Time.

Sign Up for Free Avery Resources! It's a personalized program that's
designed to meet your very specific tasks and challenges.
Take the first step: go to http://www.avery.com/cem/csc and tell us
about your work and interests. Get started - it's free and it's available
now!

Best Regards,

Lois
Avery Dennison Consumer Service Center
feedback@averydennison.com

--- Original Message ---
From: Denise Fortier
Received: 5/14/2007 12:24:31 PM Central Standard Time (GMT - 5:00 )
To: Consumer Support 11
Subject: Re: Questions about Avery products

I'm now really confused. You want my printer information, but do not
have any labels that fit my needs???????????????????????????

Consumer Support 11 wrote:

Dear David Kolenda,

Thank you for contacting Avery.

We do apologize for the misinformation. We do have labels with square
and rounded corners. But for the size you are looking for, we do not
have that available. The nearest size that we have is 1/2" x 1 3/4"
which has rounded corners. Please provide us the model of your printer
so we can provide you the correct product number and for us to be able
to send you a sample.

For further product information assistance, you may visit our website
www.avery.com or contact Consumer Service Center at 1(800) 462-8379,
Monday-Friday, 5am-5pm Pacific Time

Sign Up for Free Avery Resources! It's a personalized program that's
designed to meet your very specific tasks and challenges. Take the first
step: go to http://www.avery.com/cem/csc and tell us about your work and
interests. Get started - it's free and it's available now!

Best Regards,

Bench
Avery Dennison Consumer Service Center
feedback@averydennison.com

--- Original Message ---
From: Denise Fortier
Received: 5/11/2007 5:06:44 PM Central Standard Time (GMT - 5:00 )
To: Consumer Support 9
Subject: Re: Questions about Avery products

PLEASE reread my message . I did not say they had to be rounded corners.
I stated square corners would work.

thanks

Consumer Support 9 wrote:

Dear David Kolenda,

Thank you for contacting Avery.

With regards to your concern, I'm sorry but we don't have any
rectangular label that has rounded corners. However, for a round label,
please refer to the following product number listed below:

Product 5406 - 1/2" diameter, Round, White, Removable-Adhesive, 1000
Total Labels

Product 5410 - 1" diameter, Round, Laser/Inkjet, White,
Removable-Adhesive, 600 Total Labels

Product 8293 - 1-1/2" diameter, Round, Matte White, InkJet,
Permanent-Adhesive, Print-to-the-Edge, 20 Sheets, 20 Labels per Sheet,
400 Total Labels

For further product information assistance, you may visit our website
www.avery.com or contact Consumer Service Center at 1(800) 462-8379,
Monday-Friday, 5am-5pm Pacific Time

Sign Up for Free Avery Resources! It's a personalized program that's
designed to meet your very specific tasks and challenges.
Take the first step: go to http://www.avery.com/cem/csc and tell us
about your work and interests. Get started - it's free and it's
available
now!

Best Regards,

EJ
Avery Dennison Consumer Service Center
feedback@averydennison.com

--- Original Message ---
From: dkolenda@sbcglobal.net
Received: 5/11/2007 7:53:16 AM Central Standard Time (GMT - 5:00 )
To: feedback@averydennison.com
Subject: Questions about Avery products

Name: David Kolenda
Email: dkolenda@sbcglobal.net
Product: rect / labels & round labels
Address: David Kolenda
10733 Manor Drive
St. John In.
46373
Message: I'm looking for white rect. labels with rounded or square
corners. size CANNOT exceed 1/2 inch x 1-7/16 inch. 1/2 inch x 1-3/8
inch would be perfect. I also need 1" to 1-1/2" dia. white round labels.

Please advise your suggestions and where to order.

Thanks

David Kolenda


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