I have had a subscription for several years with no problem. Their phone number in the book is (800) 892-2629. Office hours posted Mon - Fri 9:00 am - 6 pm EST. They also have a fax number (330) 487-1019. Office address is P.O. Box 1111, Twinsburg, OH 44087. They are at the convention every year. They also travel a lot so maybe a note in the mail would be better.