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The Chip Board Archive 11

From eBay:***PayPal Site Update***

From eBay:

***PayPal Site Update***

Date: 10/12/04 Time: 10:49:03 AM PDT

We understand the PayPal site issues may be impacting many of you and your ability to do business with PayPal on and off eBay, and we apologize for this situation. We would like to update you on the current status and the efforts being made to resolve these issues.

Today, access to PayPal continues to be intermittent. Some members are able to log in to the site and make payments and perform other activities, although they may be experiencing very slow system responses. Other members are not able to get in right away, or at all. PayPal users may also be having problems with their debit cards.

Sellers who use PayPal shipping functionality may be having problems shipping products to their buyers, and buyers may be experiencing difficulties paying sellers. We encourage members to be patient with trading partners as we work to improve PayPal access.

These PayPal issues are the result of unforeseen problems that resulted when a new code base to upgrade the site architecture was introduced to the PayPal platform on Friday morning. The code worked well when tested and during the first hours of launch. Unfortunately, problems handling peak levels of traffic developed later in the day that created intermittent availability and errors for members. These problems have continued in varying degrees since Friday.

Account data and personal information have not been compromised by these issues. eBay and PayPal technical teams are working at full force to fix the underlying problems and improve site access.

We will continue to update you on the status of this situation.

Regards,
eBay

Robert


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