I could have worded that a little more clearly. No, it's not you, rather it refers to Vic Galante, who responded to you. He's impervious to reason and common sense, and has a few unresolved swindles still outstanding on this board. Apart from him, everyone else on this board goes above and beyond the standard of customer service, so if you avoid him like a bad case of the plague, everything'll be OK.

WMD