Susan, Here is what may answer you. It's the response I got when I sent them and email a while ago...I would not answer their letter nor would I go to the site they probably recommend. I would try your password.

"Thank you for writing to the eBay SafeHarbor Team.

The address you wrote to (safeharbor@ebay.com) is no longer in service.
Please resend your email to us through one of the online webforms listed
below. Using these forms will help us direct your email to the right
department where we can quickly answer your question correctly and get
it right back to you.

For Trust and Safety issues (reports of policy violations, problems with
transactions, suspensions, etc.) please use the following webform:

http://pages.ebay.com/help/basics/select-RS.html

For General Support questions (billing, bidding, or selling concerns and
technical issues, etc.) please use the following webform:

http://pages.ebay.com/help/basics/select-support.html

Once on the webform, what will really help us assist you further is if
you choose the best topic for your question. This will allow you to view
our Instant Help pages, where you may find your answer immediately.
Should you not find your answer there, choosing the best topics will
still help us answer your question faster, correctly, and completely.

We truly appreciate your assistance in this matter and apologize for any
inconvenience this may have caused.

Sincerely,

eBay SafeHarbor Team"