My story may have less to do with the casino than with the Gaming comission. After running out of the new chips and not wanting to drive 5 hours to get more I decided to try to get some by mail. The lady in charge at Harrahs agreed and I sent in my money. That was almost two months ago. First there was no problem. Then there were proceedural questions. Then they were going to get verbal permission from the gaming comisssion "today". Then they were waiting on written permission. AND THEN the permission was denied. So now they are sending my money back. Of course that was over two weeks ago and I still have not got it. The people at Harrahs have been very appologetic about all of this and have actually called me several times when a problem came up. In the end I even told them to give my money order to someone on the street and then send me the chips. All to no avail. Sometimes you just can't win.....